Woods Foodservice automated over 10,000 sales orders per month
Commercial
Operations
Customer Service
PROBLEM
As Woods Foodservice business expanded as a result of a very successful business development strategy, they found that managing this growth required more resources as the volume and range fo sales accelerated quickly. The manual processing of over 10,000 orders per month was compounded with the opening up of new channels and routes to market. This manual and admin heavy order processing also contributed to an increasing volume of errors, which resulted in more admin and goodwill payments.
"Our collaboration with Cerve has enabled us to transform and optimise many of our internal processes and create significantly more efficient operations. From automating purchase orders and prices alignment to product images and specs. Cerve is a game changer!"
Andy Wilson,
Project Manager
Woods Foodservice
SOLUTION
Woods built a comprehensive automation on the scalable Cerve API which automated 95% of orders from over 14 different sources, including emails, PDFs and other third party platforms. Each order is automatically processed directly into Woods' internal systems eliminating manual order processing and the associated errors.
Current order volumes of 10k+ each month can be scaled without any requirement for additional resources.
80%
Reduction in procurement admin time
55%
Reduction in EDI resources and costs
70%
Decrease in order errors
